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Returns & Delivery Terms

RETURNS

Our Policy
If 14 days have gone by since your purchase from our online shop, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it and in the original packaging. To complete your return, we require a receipt or proof of purchase.  If you have a concern with a product it is best to contact us directly via telephone or email (+61 2 99092722 ; customer.service@SKNtech.com) to discuss the best course of action.  Shipping / Postal / Delivery charges will be at the customer’s expense.

 

REFUNDS
If applicable. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.   If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Sale items (if applicable) cannot be refunded.  Only regular priced items may be refunded. Exchanges (if applicable) We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send an email to customer.service@skntech.com and send your item to: SKNtech, 350 / 4 Young Street, Neutral Bay, Sydney,  NSW 2089, AU. .  If you have a concern with a product it is best to contact us directly via phone or email (+61 2 99092722 , customer.service@SKNtech.com) to discuss the best course of action.  Shipping / Postal / Delivery charges will be at the customer’s expense.

 

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you subject to the return being approved.

 

SHIPPING
To return your product, you should mail your product to: Mail to: SKNtech, 350 / 4 Young Street, Neutral Bay, Sydney,  NSW 2089, AU.  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.  Depending on where you live, the time it may take for your exchanged product to reach you, may vary.  If you are shipping an item over $75, you should consider using a track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

DELIVERY

How much does delivery cost?
We have a standard delivery charges Australia wide of between $15 and $25 for loads up to 5kg.  However, if you order is in excess of  $100 and $150 respectively, delivery charges are waived Australia wide.  Rest of world delivery is dependent on locality similarly, small orders below 5kg and over  $150 will be delivered free of charge by standard postal services.

 

Order hasn’t arrived, where is it?
Orders are dispatched within 2 business days and shipping times are estimated at between 3 to 7 business days depending on your location. If your order still has not arrived, contact SKNtech at customer.service@SKNtech.com and we will make enquiries on your behalf. You will receive confirmation of your orders, an email confirmation is generated on successful order submission. If the delivery person cannot find you, for example  Australia Post leaves a Calling Card at the address, you will need to go to the post office specified to collect the item.  International parcels will be subject to the delivery mechanisms employed in your country.

 

Is a signature required for delivery?
When registering and supplying address details please remember that someone must be available to sign for the goods.  Based on this, using a business delivery address often ensures your goods get delivered.

 

The Product is Out of Stock, or is the wrong product or I am unhappy with my purchase?
We will contact you to advise of an out of stock situation and advise on an approximate date of restocking or seek to understand your wishes ranging from a wish to wait for the full order, a credit and delivery of a partial order or a full credit and await to reorder.  In circumstances where you have purchased the wrong product we will gladly provide a full refund within 14 days of receipt of the product minus any delivery charges, providing the product(s) is/are un-opened and in original packaging.   Occasionally packaging is damaged “in transit”, products will not be replaced if all that is damaged is the packing. Products returned without a reason or authorisation will not be credited or replaced. Products retuned due to faults or client reaction will be replaced not credited.  The cost of returning products will reside with the customer.  If there is any concern with a product it is best to contact SKNtech either by phone +61 (02) 99092722 or as preferred by email at customer.service@SKNtech.com.

 

Which Credit Cards are accepted by SKNtech?
Visa, Mastercard, Amexand Paypal and Google Accounts. Your payment will appear on your payment statement as Aptcorp Pty Ltd (In this instance Aptcorp Pty Ltd is trading as SKNtech in Australia).  For reference www.aptcorp.com, www.SKNtech.com and www.SKNtech.com.au will all land you on the same web page.